Shift Lead - Elevate Coffee, Lead & Train Team

Blank Street; Washington (Washington County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + tips

Barista training program

Paid sick time

Paid vacation time

Health benefits

Blank Street coffee and swag

Advancement opportunities

Job summary

Blank Street in the United States is seeking a Shift Lead to manage front-of-house operations, train new staff, and ensure fast, friendly service during busy shifts.

We’re looking for someone with 2 years in a customer service leadership role, able to lift 25 lbs, and available to work 30-40 hours weekly, including Fridays to Sundays.

This hands-on role offers $19.50 per hour plus tips, with health benefits and paid time off; opportunities for advancement as Blank Street grows.

Qualifications

• 2 years' experience in a customer service leadership position
• 18 years of age
• Able to lift 25 lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify").

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Job description

Blank Street in the United States is seeking a Shift Lead to manage front-of-house operations, train new staff, and ensure fast, friendly service during busy shifts.

We’re looking for someone with 2 years in a customer service leadership role, able to lift 25 lbs, and available to work 30-40 hours weekly, including Fridays to Sundays.

This hands-on role offers $19.50 per hour plus tips, with health benefits and paid time off; opportunities for advancement as Blank Street grows.