Shift Lead: Drive Team Performance, KPI & Service

Crumbl Cookies | Cypress, Towne Lake, Memorial, Sugar Land and The Woodlands; Town Center (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Crumbl Cookies is seeking a Shift Lead to oversee a single shift and lead team members under the general manager. This role emphasizes clear instruction, performance oversight, and strong customer service to maintain Crumbl’s standards.

Ideal candidates bring exceptional communication and the potential for leadership experience; responsibilities center on guiding staff, meeting deadlines, and maintaining a positive work environment on shift.

Qualifications

• Leadership experience is a plus.
• Strong communication and customer service skills.
• Ability to instruct and mentor shift staff.

Responsibilities

• Ensure employees meeting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels

Skills

Leadership

Communication

Team supervision

Job description

Crumbl Cookies is seeking a Shift Lead to oversee a single shift and lead team members under the general manager. This role emphasizes clear instruction, performance oversight, and strong customer service to maintain Crumbl’s standards.

Ideal candidates bring exceptional communication and the potential for leadership experience; responsibilities center on guiding staff, meeting deadlines, and maintaining a positive work environment on shift.