Crumbl Shift Lead

Crumbl - Albany; Latham (NY); On-site; USD 22,041 - 33,062; Full time

Job summary

Crumbl Albany in New York seeks a self-motivated Shift Lead to direct store operations and lead a team of bakers and crew. You will supervise daily tasks, ensure great customer service, train staff, and help drive performance metrics.

The role emphasizes a positive attitude, strong work ethic, and a commitment to excellence, with at least 1 year of leadership or food-restaurant experience; you will collaborate with the team to maintain safety, cleanliness, and memorable guest experiences.

Qualifications

• 1 year of leadership, management, and food/restaurant experience.
• Strong customer service mindset and excellence-driven attitude.
• Integrity and commitment to people and safety.

Responsibilities

• Lead store operations and supervise the crew to meet KPIs.
• Drive customer service excellence and engage with guests.
• Train employees and ensure cleanliness, safety, and efficiency.
• Monitor store metrics and support new customer acquisition.

Skills

Tech aptitude

Platform proficiency

Problem solving

Positive attitude

Work ethic

Team leadership experience

Customer service

Tools

POS system

Microsoft Office

G Suite

Job description

Crumbl strives harder than ever to fulfill its mission of bringing family and friends together. It all started with one big dream, two cray cousins, and the perfect combination of flour, sugar, and chocolate chips. Within three years, Crubl has expanded to over 1000 bakeries in 36 states nationwide, making it the fastest-growing cookie company in the nation. we are looking for talented and passionate individuals to grow with us! join our nationwide family of 5,000+ bakers and drivers today

We are looking for a self-motivated and results-driven Shift Leads to direct our organization's operations and to develop and implement effective business strategies and programs. Duties for a Shift Lead will include supervising store operations, monitoring and motivating staff, ensuring good customer service, engaging with Customers, training employees, etc. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

Qualifications

• TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s)
• Understand & demonstrate high proficiency with various platforms such as Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application
• Be able to problem-solve technology issues through key technology support contacts when needed
• Character | Positive Attitude | Work-Ethic | Cultural Fit | Experience | Commitment to People | Excellence
• POSITIVE ATTITUDE: Has a strong "can-do" mindset, and is full of hope and enthusiasm, for self and to impart to the team
• WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities
• EXPERIENCE: Preferably has 1 year of leadership, management, and food or restaurant experience
• COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do
• We have high integrity and character, which builds an unbreakable level of trust
• We are excellence-driven, paying attention to every detail
• We have grit and are bold and decisive in our actions
• Be ready to learn from mistakes - "fail forward"

Responsibilities

• You are managing a team that is making cookies - being happy, bringing the community together, over a box of cookies is the business!
• Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety
• LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"
• PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl
• OPERATIONS: Support in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc
• CUSTOMER-FOCUSED: Focused on a team that creates great customer experience through genuine, welcoming, and friendly interactions with every Crumbl customer
• STORE METRICS & NEW CUSTOMER ACQUISITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness
• Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers
• COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels
• Shares important updates and business information regularly that will help the team and business perform well
• CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment
• Responsible for ensuring the baking equipment, utensils, and environment are clean, and orderly beyond company and state requirements at-all-times
• FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment
• Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed
• SAFETY: Constantly is training and coaching on safety first with the team
• Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at-all-times