Shift Lead: Drive Guest Happiness and Team Excellence

Taco Bell Corp.; Canal Winchester (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Taco Bell Corp. is seeking a proactive Shift Lead in Canal Winchester, OH. You will direct daily operations, coach team members, and ensure top-tier customer service in a fast-paced environment.

You will partner with the management team on initiatives, handle cash procedures, and maintain food quality and safety. This role rewards ownership, accountability, and strong leadership skills.

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years old.
• Reliable transportation.

Responsibilities

• Execute the MIC Success Routine and prioritize customer needs.
• Oversee Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to GM on Team Member performance.
• Offer ongoing constructive feedback to Team Members.
• Participate in training Team Members.
• Assist GM in screening Team Member candidates.
• Support Profit & Loss through cash control, inventory, and labor management.
• Oversee product preparation, rotation, portioning, cooking, and holding times.
• Assist GM with facility maintenance and health and safety standards.

Skills

Leadership

Team coaching

Communication

Customer service

Cash handling

Organizational skills

Problem solving

Tools

Cash register operations

Job description

Taco Bell Corp. is seeking a proactive Shift Lead in Canal Winchester, OH. You will direct daily operations, coach team members, and ensure top-tier customer service in a fast-paced environment.

You will partner with the management team on initiatives, handle cash procedures, and maintain food quality and safety. This role rewards ownership, accountability, and strong leadership skills.