Shift Lead - Drive Customer Experience & Team Wins

Whistle Express Car Wash; Salisbury (MD); On-site; USD 16,531 - 22,041; Full time

Job summary

Whistle Express Car Wash in Salisbury, MD is seeking a Shift Lead to help ensure smooth operations during each shift and deliver a great customer experience. You will engage with customers, supervise daily tasks, and step in to lead the team when management is not on-site.

The ideal candidate will be hands-on, reliable, and focused on quality and safety, guiding teammates to meet Whistle’s standards while promoting memberships and additional services.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Direct vehicles safely into the wash tunnel and prepare vehicles for washing.
• Monitor equipment and enforce safety protocols to protect staff and customers.
• Lead the shift in the absence of management and delegate tasks to ensure smooth operations.
• Inspect wash quality and provide feedback to maintain Whistle’s standards.

Skills

Customer engagement

Leadership

Safety compliance

Team coordination

Job description

Whistle Express Car Wash in Salisbury, MD is seeking a Shift Lead to help ensure smooth operations during each shift and deliver a great customer experience. You will engage with customers, supervise daily tasks, and step in to lead the team when management is not on-site.

The ideal candidate will be hands-on, reliable, and focused on quality and safety, guiding teammates to meet Whistle’s standards while promoting memberships and additional services.