Shift Lead: Customer-Focused Restaurant Ops Leader

Papa John's International , Inc.; Jacksonville (FL); On-site; USD 16,531,200 - 24,796,800; Part time

Job summary

Papa John's restaurant in Jacksonville is seeking a Closing Shift Leader to help operate the location, ensuring high-quality products and outstanding customer service while protecting profitability.

Responsibilities include supervising the shift, training team members, handling cash, managing inventory, and upholding safety and sanitation standards. Must be 18+, have reliable transportation, and be able to work long hours including nights and weekends.

Qualifications

• High School diploma or GED required with a track record of stable employment.
• Experience leading a team and managing a shift is preferred.
• Must be 18 years or older, with reliable transportation and flexibility for long hours, nights and weekends.

Responsibilities

• Demonstrate exemplary operations skills across the restaurant, ensuring quality products and customer service; respond to customer concerns and solicit feedback to improve operations.
• Supervise a restaurant team, manage shift staffing, train staff to exceed expectations, and promote teamwork and a positive Atmosphere of energy and FUN.
• Contribute to sales goals through prompt, friendly service and by improving check averages via training and execution.
• Contribute to profit goals by adhering to company guidelines, handling cash, managing inventory to minimize loss, and ensuring cleanliness and safety.

Skills

Cash management skills

Education

High School diploma or GED

Successful and stable employment history

Job description

Papa John's restaurant in Jacksonville is seeking a Closing Shift Leader to help operate the location, ensuring high-quality products and outstanding customer service while protecting profitability.

Responsibilities include supervising the shift, training team members, handling cash, managing inventory, and upholding safety and sanitation standards. Must be 18+, have reliable transportation, and be able to work long hours including nights and weekends.