Shift Lead: Customer Experience & Team Leadership

Wawa, Inc.; Muncie (IN); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences on-site in Muncie, IN. You will guide Associates, maintain safety standards, and drive daily execution with a focus on service quality.

The role requires a High School diploma or GED, 18+ years old, and flexible hours including weekends/holidays. Prior supervisory experience in retail or food service is a plus, with competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Customer service

Flexible availability

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences on-site in Muncie, IN. You will guide Associates, maintain safety standards, and drive daily execution with a focus on service quality.

The role requires a High School diploma or GED, 18+ years old, and flexible hours including weekends/holidays. Prior supervisory experience in retail or food service is a plus, with competitive hourly pay and benefits.