Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Wilson (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Wilson, NC is seeking a store associate to open/close the store in the absence of management, handle cash and refunds, and deliver a distinctive customer experience.

The role requires at least 1 year of leadership or retail key holder experience, fluency in English, and adherence to company policies. Responsibilities include inventory control, vendor coordination, pricing, and maintaining store conditions to ensure safe, clean operations.

Qualifications

• At least 1 year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change at registers.
• Engage customers to deliver a delightful experience and resolve issues.
• Assist with and coach team members on vendor deliveries and backdoor operations for deliveries.
• Register sales accurately and document scan errors, price verifications, and voids.
• Maintain inventory accuracy across departments and stockroom, including displays and pricing.

Skills

Leadership

Education

Pharmacy license or PTCB certification

Job description

Walgreens Co. in Wilson, NC is seeking a store associate to open/close the store in the absence of management, handle cash and refunds, and deliver a distinctive customer experience.

The role requires at least 1 year of leadership or retail key holder experience, fluency in English, and adherence to company policies. Responsibilities include inventory control, vendor coordination, pricing, and maintaining store conditions to ensure safe, clean operations.