Shift Lead: Customer Experience & Store Ops

Walgreens; Wayne (NJ); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens in Wayne, NJ is seeking a store associate to operate with minimal supervision, open/close the store, handle cash, and prepare the floor and stock room for the day. You will assist customers, process returns, refunds, and price updates while maintaining accurate records.

The role emphasizes delivering a distinctive customer experience and collaborating with team members to ensure service excellence and efficient store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for business.
• Completes product returns, order voids, customer refunds, and cash handling as required.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets them, and helps with products and services to resolve issues.
• Manages store keys, vendor deliveries, pricing changes, and basic bookkeeping tasks.

Skills

Customer service

Leadership

Cash handling

English fluency

Job description

Walgreens in Wayne, NJ is seeking a store associate to operate with minimal supervision, open/close the store, handle cash, and prepare the floor and stock room for the day. You will assist customers, process returns, refunds, and price updates while maintaining accurate records.

The role emphasizes delivering a distinctive customer experience and collaborating with team members to ensure service excellence and efficient store operations.