Shift Lead - Customer Experience & Store Ops

Walgreens; Skowhegan (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Skowhegan, ME is seeking a responsible team member to help operate the store when management is absent, including opening procedures, back door access for deliveries, and cash handling. The role includes processing refunds, returns, and cash drops, while delivering an outstanding customer experience.

The position also involves engaging customers, assisting with products and services, and sharing best practices with teammates to ensure a delightful shopping environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling cash and opening back door for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Represents store management in communicating tasks and issues to team members when management is not present.

Skills

Leadership experience

English fluency

Cash handling

Education

PTCB certification or Pharmacy license

Tools

Point-of-sale system

Job description

Walgreens in Skowhegan, ME is seeking a responsible team member to help operate the store when management is absent, including opening procedures, back door access for deliveries, and cash handling. The role includes processing refunds, returns, and cash drops, while delivering an outstanding customer experience.

The position also involves engaging customers, assisting with products and services, and sharing best practices with teammates to ensure a delightful shopping environment.