Shift Lead - Customer Experience & Store Ops

Walgreens; Plaquemine (LA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens team member in Plaquemine, LA opens and closes the store in the absence of management, handles required cash processes, and ensures the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, processing returns and refunds, maintaining inventory accuracy, and supporting store operations and training when management is not present.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash processes.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Registers all related sales and verifies pricing and scans; handles price changes as needed.

Skills

Leadership experience

Customer service

Cash handling

Retail operations

English fluency

Education

PTCB certification or pharmacy license

Tools

Cash register system

Inventory software

Job description

Walgreens team member in Plaquemine, LA opens and closes the store in the absence of management, handles required cash processes, and ensures the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, processing returns and refunds, maintaining inventory accuracy, and supporting store operations and training when management is not present.