Shift Lead: Customer Experience & Store Ops

Walgreens; Norman (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Norman, Oklahoma is seeking a dependable team member to open and close the store, manage cash, and ensure the floor and stock room are ready for the business day. This role prioritizes accurate transactions and compliant operations while delivering a welcoming customer experience.

You will engage customers, process returns and refunds, and support pricing, signage, and inventory accuracy to help the store run smoothly and safely.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains required state certifications (PTCB or pharmacy license) as applicable.

Responsibilities

• Opens and closes the store, handles cash and ensures readiness for the business day.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Maintains inventory counts and store systems knowledge; supports price changes and signage.

Skills

Leadership

English proficiency

Store operations experience

Tools

Store systems

Cash registers

Job description

Walgreens in Norman, Oklahoma is seeking a dependable team member to open and close the store, manage cash, and ensure the floor and stock room are ready for the business day. This role prioritizes accurate transactions and compliant operations while delivering a welcoming customer experience.

You will engage customers, process returns and refunds, and support pricing, signage, and inventory accuracy to help the store run smoothly and safely.