Shift Lead: Customer Experience & Store Ops

Walgreens; Edwardsville (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Edwardsville, IL is seeking a reliable team member to support store operations and guest service. You will open/close the store when management is unavailable, handle cash, assist with deliveries, and ensure shelves and stock rooms are ready for the business day.

You will engage customers, resolve questions, and model our service standards to create a distinctive, delightful experience. Prior leadership or retail key holder experience is preferred, and English fluency is required

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including system start-ups and cash handling.
• Process returns, refunds, cash drops, and cash register reconciliation.
• Provide an engaging customer experience and assist with store displays and pricing.
• Assist with vendor deliveries and inventory accuracy.
• Support store maintenance and ensure compliance with policies.

Skills

Leadership experience

Customer service

Cash handling

Job description

Walgreens in Edwardsville, IL is seeking a reliable team member to support store operations and guest service. You will open/close the store when management is unavailable, handle cash, assist with deliveries, and ensure shelves and stock rooms are ready for the business day.

You will engage customers, resolve questions, and model our service standards to create a distinctive, delightful experience. Prior leadership or retail key holder experience is preferred, and English fluency is required