Shift Lead: Customer Experience & Store Ops

Kinney Drugs, Inc.; City of Syracuse (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Kinney Drugs, Inc. in Syracuse is seeking a supervisor to lead the team when store management is unavailable, with authority on a shift basis. You will oversee the crew, assign tasks, and ensure smooth operations during absences.

Responsibilities include opening/closing procedures, resolving customer service issues, completing mandatory training, and performing other duties as assigned to support store performance.

Qualifications

• High School Diploma or GED required (or currently enrolled).
• AS degree or higher preferred.
• 2+ years related experience preferred.
• Drug test and additional eligibility requirements may apply.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• May carry out opening and closing procedures in the absences of store management.
• Supervise store crew by directing and following up on activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Team supervision

Open/close procedures

Issue resolution

Regulatory training

Education

High School diploma or GED

AS degree or higher preferred

Job description

Kinney Drugs, Inc. in Syracuse is seeking a supervisor to lead the team when store management is unavailable, with authority on a shift basis. You will oversee the crew, assign tasks, and ensure smooth operations during absences.

Responsibilities include opening/closing procedures, resolving customer service issues, completing mandatory training, and performing other duties as assigned to support store performance.