Shift Lead: Customer Experience & Operations

Kinney Drugs; City of Fulton (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

Kinney Drugs in Fulton, NY is seeking a supervisor to lead the store when management is away. You will supervise the team, help with opening and closing procedures, and ensure smooth daily operations. The role emphasizes reliable customer service and adherence to company policies.

In addition, you will complete mandatory trainings and participate in ongoing regulatory programs, with the final offer based on relevant skills, education, and experience.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Experience: 2+ years in related position preferred.

Responsibilities

• Fulfill all duties listed for a Customer Experience Advocate
• May carry out opening and closing procedures in the absences of store management
• May supervise store's crew through directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Complete all mandatory and regulatory training programs
• Perform other duties as assigned

Skills

Supervisory leadership

Customer service

Communication

Education

High School Diploma or GED

AS Degree or Higher

Job description

Kinney Drugs in Fulton, NY is seeking a supervisor to lead the store when management is away. You will supervise the team, help with opening and closing procedures, and ensure smooth daily operations. The role emphasizes reliable customer service and adherence to company policies.

In addition, you will complete mandatory trainings and participate in ongoing regulatory programs, with the final offer based on relevant skills, education, and experience.