Shift Supervisor & Customer Experience Lead

Kinney Drugs; City of Cortland (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

Kinney Drugs in Cortland, NY seeks a supervisory leader to act in the absence of store management and ensure smooth shift operations.

You will perform opening and closing procedures, supervise the store crew, and represent management in resolving customer service issues while ensuring mandatory training compliance. A High School Diploma or GED is required, AS degree or higher is preferred, with 2+ years of related experience recommended.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• 2+ years previous experience in related position (preferred).

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate.
• May carry out opening and closing procedures in the absences of store management.
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management.
• May represent management in resolving customer service issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Education

High School Diploma or GED

AS Degree or Higher

Job description

Kinney Drugs in Cortland, NY seeks a supervisory leader to act in the absence of store management and ensure smooth shift operations.

You will perform opening and closing procedures, supervise the store crew, and represent management in resolving customer service issues while ensuring mandatory training compliance. A High School Diploma or GED is required, AS degree or higher is preferred, with 2+ years of related experience recommended.