Shift Lead: Customer Experience & Store Ops

Walgreens; Canton (GA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Canton, GA is seeking a responsible team member to open/close the store in the absence of management, handle cash and transactions, and ensure a smooth daily operation. You will greet customers, resolve issues, and maintain accurate inventory and pricing while upholding service standards.

The role emphasizes proactive customer assistance, teamwork, and adherence to company policies, with opportunities to improve displays and support pharmacy-related tasks upon request.

Qualifications

• One year of leadership or supervisory/retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willingness to comply with company policies and procedures.
• Demonstrates customer service skills and professionalism.

Responsibilities

• Open and close the store in the absence of management, including start-ups and cash handling.
• Complete refunds, returns, voids, and cash handling; provide change as needed.
• Deliver a delightful customer experience and model service best practices.
• Assist with backdoor/vendor deliveries and ensure proper access when needed.
• Maintain inventory accuracy and assist with displays, pricing, and signage.
• Support bookkeeping tasks and cash handling procedures as requested.
• Ensure compliance with state/local laws for regulated products.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in Canton, GA is seeking a responsible team member to open/close the store in the absence of management, handle cash and transactions, and ensure a smooth daily operation. You will greet customers, resolve issues, and maintain accurate inventory and pricing while upholding service standards.

The role emphasizes proactive customer assistance, teamwork, and adherence to company policies, with opportunities to improve displays and support pharmacy-related tasks upon request.