Shift Lead: Customer Experience & Store Operations

Walgreens; Athens (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in Athens, GA is hiring for a role responsible for opening and closing the store when management is not present, handling cash and customer refunds, and delivering a high-quality customer experience. You will support inventory, pricing, merchandising, and backroom operations while ensuring store standards and regulatory compliance.

The role requires at least one year of leadership or key holder experience and fluency in English.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and perform required start‑ups and cash handling.
• Complete product refunds, voids, and cash drops; provide change to registers as requested.
• Model and deliver a distinctive and delightful customer experience.
• Hold store keys to open/close without management; assist with vendor deliveries through backdoor.
• Register all sales on the cash register, record scanning errors and price verifications.
• Assist with inventory counts, pricing changes, and merchandising displays.
• Ensure store cleanliness, proper signage, and compliance with local regulations.
• Assist with pharmacy out window and daily store operations as needed.

Skills

Leadership

Cash handling

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Athens, GA is hiring for a role responsible for opening and closing the store when management is not present, handling cash and customer refunds, and delivering a high-quality customer experience. You will support inventory, pricing, merchandising, and backroom operations while ensuring store standards and regulatory compliance.

The role requires at least one year of leadership or key holder experience and fluency in English.