Shift Lead — Customer Experience & Store Operations

Walgreens; Westfield (IN); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Westfield, IN is hiring for a Customer Experience & Operations role. You will greet customers, resolve issues, and model service excellence while supporting store operations, inventory, pricing, and cash handling to ensure a delightful shopping experience.

Responsibilities include opening/closing store operations, coaching teammates, maintaining displays, and ensuring compliance with policies. The role requires leadership experience, English fluency, and knowledge of store systems;

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Greet customers and assist with products and services.
• Open/close store and assist with vendor deliveries.
• Maintain inventory counts and pricing; ensure signage is correct.
• Assist with merchandising, displays, and backroom organization.
• Handle cash and records on the register; review exceptions.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Cash register operation

Job description

Walgreens in Westfield, IN is hiring for a Customer Experience & Operations role. You will greet customers, resolve issues, and model service excellence while supporting store operations, inventory, pricing, and cash handling to ensure a delightful shopping experience.

Responsibilities include opening/closing store operations, coaching teammates, maintaining displays, and ensuring compliance with policies. The role requires leadership experience, English fluency, and knowledge of store systems;