Shift Lead: Customer Experience & Store Operations

Walgreens; Lufkin (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Lufkin, TX is seeking a reliable Retail Key Holder to support store operations when management is not present. You will open and close the store, handle cash, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, and contribute to a distinctive, friendly shopping experience while supporting ordering, pricing, displays, and inventory accuracy.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling cash and start-up systems.
• Provides change, processes returns, refunds, and cash drops to the safe.
• Delivers a distinctive customer experience and assists customers.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Maintains inventory, price changes, displays, and stockroom organization.
• Supports store operations including vendor deliveries and back door access.
• Ensures compliance with policies and safety, including bag checks.
• Attends training and communicates tasks when management is absent.

Skills

Leadership experience

Retail operations

Customer service

English fluency

Job description

Walgreens in Lufkin, TX is seeking a reliable Retail Key Holder to support store operations when management is not present. You will open and close the store, handle cash, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, and contribute to a distinctive, friendly shopping experience while supporting ordering, pricing, displays, and inventory accuracy.