Shift Lead: Customer Experience & Store Operations

Walgreens; Dodgeville (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Dodgeville, WI is seeking a store associate to deliver exceptional customer service while supporting daily operations. You will open the store in the absence of management, handle cash, process returns, refunds, and price changes, and ensure the floor and stock room are ready for business.

You will engage customers, guide them to products, and model service best practices. You will also help with inventory management, displays, and positioning of promotions, maintaining store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and floor readiness.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Support store operations: manage keys, assist with vendor deliveries, register sales, handle pricing and signage.
• Assist with inventory accuracy and stockroom management, including backroom organization and displays.
• Assist with basic bookkeeping activities and maintenance of store appearance.

Skills

Leadership experience

English fluency

Inventory control

Education

PTCB certification or pharmacy license

Job description

Walgreens in Dodgeville, WI is seeking a store associate to deliver exceptional customer service while supporting daily operations. You will open the store in the absence of management, handle cash, process returns, refunds, and price changes, and ensure the floor and stock room are ready for business.

You will engage customers, guide them to products, and model service best practices. You will also help with inventory management, displays, and positioning of promotions, maintaining store