Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Cincinnati (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to serve as a store lead when management is away, handling cash, opens/closes, and ensuring the floor and stock room readiness. You’ll interact with customers, resolve issues, and support daily operations, from pricing to inventory accuracy.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and adhering to store policies and local regulations, with hourly compensation ranging from $17.50 to $22.50.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room are ready.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services to ensure a positive customer experience.
• Maintains accurate inventory counts and pricing, and assists with displays, signage, and basic department pricing.

Skills

Customer service

Leadership

Cash handling

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a capable team member to serve as a store lead when management is away, handling cash, opens/closes, and ensuring the floor and stock room readiness. You’ll interact with customers, resolve issues, and support daily operations, from pricing to inventory accuracy.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and adhering to store policies and local regulations, with hourly compensation ranging from $17.50 to $22.50.