Shift Lead - Customer Experience & Store Operations

Walgreens; Belfast (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Belfast, ME is seeking a store associate with leadership experience to manage opening/closing duties, cash handling, and customer service. You will assist with vendor deliveries, maintain inventory accuracy, and support merchandising, pricing, and store upkeep.

A strong focus on policy compliance and teamwork will be essential to ensure a smooth customer experience. The role emphasizes proactive service, handling transactions, and problem resolution while working with management to

Qualifications

• One year of leadership or supervisory experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in absence of management and start-up systems.
• Handle returns, refunds, and cash drops; provide change.
• Deliver a distinctive customer experience.
• Greet and assist customers with products and services.
• Coach team members on service best practices.
• Hold store keys and open/close doors as needed.
• Assist with vendor deliveries and backdoor access.
• Record sales and price verifications on cash register.
• Review order exceptions and reverse logistics as needed.
• Assist with displays, resets, and promotional merchandise.
• Maintain accurate inventory and stockroom accuracy.
• Manage pricing and signage per regulations.
• Support bookkeeping tasks and cash reconciliation.
• Maintain clean, organized store appearance and repairs."
• Assist with food item separation and rotation where applicable.
• Know store systems and equipment; help at pharmacy window as requested.
• Ensure compliance with laws regarding regulated products.
• Bag checks for team members before departures.
• Adhere to company policies and maintain respectful relations.
• Complete special assignments as requested.

Skills

Leadership experience

Cash handling

Customer service

Store operations

Job description

Walgreens in Belfast, ME is seeking a store associate with leadership experience to manage opening/closing duties, cash handling, and customer service. You will assist with vendor deliveries, maintain inventory accuracy, and support merchandising, pricing, and store upkeep.

A strong focus on policy compliance and teamwork will be essential to ensure a smooth customer experience. The role emphasizes proactive service, handling transactions, and problem resolution while working with management to