Shift Lead: Customer Experience & Operations Leader

Walgreens; Lake City (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Lake City, FL seeks a customer-focused team member to open/close the store, manage cash and transactions, and ensure a ready floor and stock room before business hours. You will help customers, support displays, and assist with vendor deliveries.

The role emphasizes strong service, inventory accuracy, and adherence to store policies. Prior leadership experience and pharmacy licensing credentials are preferred assets.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens/closes the store when management is absent, handles cash and required systems start-ups.
• Completes product returns, refunds, and cash handling with accuracy.
• Models and delivers a distinctive and delightful customer experience.
• Communicates and enforces Walgreens service traits and best practices among team members.
• Maintains accurate inventory and pricing, supports display development and resets.
• Assists with vendor deliveries, order review, and backroom operations.
• Supports pharmacy out window and adherence to state regulations.

Skills

Leadership experience

Store inventory knowledge

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Lake City, FL seeks a customer-focused team member to open/close the store, manage cash and transactions, and ensure a ready floor and stock room before business hours. You will help customers, support displays, and assist with vendor deliveries.

The role emphasizes strong service, inventory accuracy, and adherence to store policies. Prior leadership experience and pharmacy licensing credentials are preferred assets.