Shift Lead: Customer Experience & Operations Champion

Whistle Express Car Wash; Arvada (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Whistle Express Car Wash in Arvada, Colorado, is seeking a Shift Lead to ensure smooth shift operations and exceptional customer experiences. You will engage with customers, support daily operations, and uphold site standards while stepping in to lead when management is off-site.

Responsibilities include directing vehicles, maintaining wash quality, and supervising the team to ensure efficient service. This role requires strong leadership and a focus on safety and customer satisfaction.

Qualifications

• Experience delivering fast, friendly service in a high-volume environment.
• Ability to lead shifts and coordinate a team in the absence of management.
• Strong communication and problem-solving skills to keep operations running smoothly.

Responsibilities

• Greet customers and provide a positive, helpful experience while promoting memberships.
• Direct vehicles safely and oversee daily wash operations to ensure quality and safety.
• Lead the team during shifts, assign tasks, monitor performance, and escalate issues as needed.
• Inspect vehicles before and after wash to ensure adherence to quality standards and Sparkle Assurance.

Skills

Customer service

Team leadership

Operations management

Safety compliance

Job description

Whistle Express Car Wash in Arvada, Colorado, is seeking a Shift Lead to ensure smooth shift operations and exceptional customer experiences. You will engage with customers, support daily operations, and uphold site standards while stepping in to lead when management is off-site.

Responsibilities include directing vehicles, maintaining wash quality, and supervising the team to ensure efficient service. This role requires strong leadership and a focus on safety and customer satisfaction.