Shift Lead: Customer Experience & Operations

Zenapply; Spring (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Zenapply is seeking a Shift Lead to guide staff and maintain store operations in the absence of the General Manager. You will lead by example, ensure quality beverage and food preparation, and uphold a high standard of guest service.

Responsibilities include welcoming guests, taking orders, handling the POS, and communicating menu items and promotions. The role requires a Food Handler permit and prior leadership experience, with availability for opening or closing shifts.

Qualifications

• Must possess a current Food Handler's Permit/Food Handler Card per local health regulations or obtain within required timeframe.
• Previous customer service experience is required.
• Previous leadership experience is greatly preferred, but not required.

Responsibilities

• Greet guests in a friendly, professional manner.
• Take accurate orders and process POS transactions.
• Explain menu items and promotions clearly to guests.
• Maintain store operations and assist in cash handling and deposits.
• Prepare espresso drinks, coffee, teas, and other beverages.
• Prepare and serve food items safely and efficiently.
• Ensure quality and presentation of drinks and food.
• Communicate effectively with team members to ensure smooth operations.
• Lead by example and support the team during busy periods.

Skills

Food handler permit

Customer service

Leadership

Stamina

Multi-tasking

Communication

Math basics

Attention to detail

Feedback receptivity

Feedback delivery

Positive attitude

Job description

Zenapply is seeking a Shift Lead to guide staff and maintain store operations in the absence of the General Manager. You will lead by example, ensure quality beverage and food preparation, and uphold a high standard of guest service.

Responsibilities include welcoming guests, taking orders, handling the POS, and communicating menu items and promotions. The role requires a Food Handler permit and prior leadership experience, with availability for opening or closing shifts.