Shift Lead: Customer Experience & Membership Growth

ModWash; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

401K match

Medical, Dental and Vision insurance

Job summary

ModWash is hiring for a Full-Time Customer Service/Membership Advisor in Saint Petersburg, FL. The role focuses on delivering outstanding guest experiences, selling membership packages, and guiding customers through the process from welcome to post-wash engagement.

You will work with a team to reach sales targets, participate in opening/closing routines, maintain equipment and facilities, and ensure compliance with policies while providing a friendly, energetic service.

Qualifications

• Passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Team motivation

Flexible schedule

Job description

ModWash is hiring for a Full-Time Customer Service/Membership Advisor in Saint Petersburg, FL. The role focuses on delivering outstanding guest experiences, selling membership packages, and guiding customers through the process from welcome to post-wash engagement.

You will work with a team to reach sales targets, participate in opening/closing routines, maintain equipment and facilities, and ensure compliance with policies while providing a friendly, energetic service.