Team Lead

Foxtrot Ventures, Inc.

Dallas (TX)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Competitive hourly rates & pooled tips

Paid time off

40% off coffee and café items

Daily free café drink

Job summary

Foxtrot Ventures, Inc. in Dallas, Texas, is looking for a Team Lead to enhance customer experiences and manage team operations. You will ensure a welcoming environment and assist with tasks such as staff training and inventory management.

This role requires previous leadership experience, strong communication skills, and the ability to lift up to 40 pounds. Foxtrot values fair pay, offering competitive hourly rates and great benefits, including healthcare and discounts.

Qualifications

Previous supervisor or leadership experience required.
Strong communication skills, outgoing and personable.
Able to lift up to 40 pounds and complete Barista Certification.

Responsibilities

Lead by example to create a welcoming environment.
Ensure key business initiatives are offered to customers.
Assist in training new store team members.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Teamwork

Job description

Description

About the Role

As a Team Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at Foxtrot. During a typical shift you will be flexing and moving about the store to meet the business needs. During peak times you might find yourself working in a position side by side with the team. As a part of your shift routines you will be deploying & coaching the team to meet the business & customer expectations. You will be trained in all areas and a Team Lead role is a great stepping stone to Assistant Store Manager.

Be a Host

No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.

Leader on Duty

Ability to set the tone for a shift while clearly communicating the expectations for the team & tasks to be completed. Create a positive environment that allows for feedback delivered with candor & care along with celebrating the wins.

Take Action

Apply a practical approach, and good judgment to tasks & issues. As needed, comfortable taking on challenging situations & capable of reflecting on ways to improve next time.

Cafe & Coffee

We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.

Merchandising

Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.

Inventory

Execute shift inventory tasks including identifying potential issues, taking the first step to root cause & problem solve the issue and communicate the actions and follow up to managers.

eCommerce

Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Responsibilities

Lead by example to create a welcoming and safe work environment for our people and customers. Educate and answer customer questions on Foxtrot products and store layout.
Ensure key business initiatives are offered for our customers.
Serve as a go-to for store team members, in the absence of a manager, to assist & elevate as needed.
Assist in training new store team members during their onboarding, to build a top-notch experience.
Delegate tasks & zones to store team members, including yourself, to ensure optimal operations on both in-store retail & delivery fulfillment
Complete store opening & closing tasks in detail and with thoroughness, serving as a trusted key holder.

Requirements

Previous supervisor or leadership experience
Must be at least 21 in order to sell or handle alcohol
Able to model and lead others to deliver exceptional experience to our customers.
Be able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
Outgoing and personable – enjoys interacting with customers.
Must be able to lift up to 40 pounds of boxes up and down stairs.
Strong communication skills (written and spoken).
Passion for high-quality goods, especially in food and beverage.
Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
Punctual, dependable & reliable, with some weekend availability required.

About Us & What We Offer

At Foxtrot Market, our values guide everything we do, from creating a fair workplace to offering competitive pay and great benefits. Here’s a little more about our values and what we offer:

Our Values

Lead with Taste: We’re passionate about being the best.
Be a Shopkeeper & Host: We hold ourselves to high standards and take pride in what we do.
Create the Future: We’re all about growing our company, community, and supporting each other.
Enjoy & Share Joy: We believe in making even the smallest moments joyful.

We’re an Equal Employment Opportunity employer and are committed to building an inclusive and diverse team where everyone has the opportunity to thrive. When it comes to pay, we’re all about fairness and transparency. We’ve set competitive pay ranges for each role based on what the job requires, and how much experience you bring to the table. Plus, we’re always checking in to make sure everyone’s being treated fairly and equitably.

Along with competitive pay, here’s what else we offer