Shift Lead — Customer-Centric Retail Ops & Service

CVS Health; Key West (FL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Employee discount

Job summary

CVS Health in Key West is seeking a Shift Supervisor to assist the Store Management team in driving store execution and customer service excellence. You will lead staff when no manager is on site and ensure smooth operations, including opening and closing procedures.

Responsibilities include supervising the crew, supervising merchandising, handling customer questions or complaints, and maintaining a positive shopping experience while protecting confidentiality.

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication and supervision skills required.
• Ability to work a flexible schedule, including early morning, overnight, weekend shifts; respond to urgent issues.

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Lead store staff when no manager on site; ensure opening/closing procedures are completed.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in Key West is seeking a Shift Supervisor to assist the Store Management team in driving store execution and customer service excellence. You will lead staff when no manager is on site and ensure smooth operations, including opening and closing procedures.

Responsibilities include supervising the crew, supervising merchandising, handling customer questions or complaints, and maintaining a positive shopping experience while protecting confidentiality.