Shift Lead: Craft Coffee, Elevate the Guest Experience

Starbucks Corp.; Merrillville (IN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Tuition assistance (Starbucks College)

Job summary

Starbucks Coffee Company is hiring a shift supervisor to lead a team, uphold brand standards, and create a welcoming store environment in the community. You will coach partners, ensure quality beverages and food, and maintain safety and store policies during shifts.

The role requires 6 months of customer service experience, flexible availability, and strong interpersonal skills to build relationships and deliver consistent service.

Qualifications

• Six (6) months of experience interacting with and fulfilling customer requests.
• Ability to delegate tasks to other employees and/or coordinate tasks of two or more staff.
• Flexible availability including early mornings, evenings, weekends, nights and holidays.

Responsibilities

• Lead with craft and heart to keep Starbucks in a welcoming community space.
• Prepare and coach beverage and food preparation to standard recipes or customized orders.
• Direct the work of team members and ensure store policies, safety and cash handling are followed.

Skills

Direct the team

Oral communication

Team player

Interpersonal skills

Customer service

Food/beverage prep

Cash handling

Job description

Starbucks Coffee Company is hiring a shift supervisor to lead a team, uphold brand standards, and create a welcoming store environment in the community. You will coach partners, ensure quality beverages and food, and maintain safety and store policies during shifts.

The role requires 6 months of customer service experience, flexible availability, and strong interpersonal skills to build relationships and deliver consistent service.