Shift Lead: Craft Coffee & Guest Experience

Starbucks Corp.; Mechanicsville (VA); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

401(k) matching

Tuition coverage via Starbucks College

Paid vacation

Paid parental leave

Healthcare benefits

Job summary

Starbucks Coffee Company is seeking a shift supervisor who leads with craft and heart to create a welcoming community space. You will guide daily operations, ensure quality beverages and food, and uphold store safety and policies.

You will coach teammates, delegate tasks, and maintain exceptional customer service while adapting to flexible hours and busy periods. This role emphasizes teamwork, quick learning, and strong interpersonal skills to foster a positive partner environment.

Qualifications

• Direct the work of others and coordinate tasks
• Excellent verbal communication and customer interaction skills
• Knowledge of the retail environment and store policies
• Ability to work as part of a team and build relationships with partners and customers

Responsibilities

• Lead shift operations to create a welcoming space for customers
• Coach and prepare beverages and food to standard recipes and customer customizations
• Oversee cash handling, store safety, and security with adherence to policies
• Delegate tasks to team members and coordinate 2+ employees as needed
• Support attendance and punctuality, including flexible hours and weekends

Skills

Lead with craft

Learn quickly

Oral communication

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor who leads with craft and heart to create a welcoming community space. You will guide daily operations, ensure quality beverages and food, and uphold store safety and policies.

You will coach teammates, delegate tasks, and maintain exceptional customer service while adapting to flexible hours and busy periods. This role emphasizes teamwork, quick learning, and strong interpersonal skills to foster a positive partner environment.