Shift Lead: Craft Coffee & Customer Experience

Starbucks Corp.; Wake Forest (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Tuition assistance

Stock program

Paid time off

Bonus opportunity

Education opportunities

Disability benefits

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead daily store operations with craft and heart, creating a welcoming space for the community. You will coach staff, ensure quality beverages/food, and uphold store policies while fostering a collaborative team environment.

The role emphasizes hands-on leadership, attendance, flexible scheduling, and strong interpersonal skills to deliver exceptional customer experiences.

Qualifications

• Six (6) months of experience interacting with customers.
• Six (6) months of experience delegating tasks to two or more employees.
• Ability to prepare and coach food/beverages to standard recipes or customized for customers.

Responsibilities

• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours including mornings, evenings, weekends, nights and holidays.
• Meet store policies and standards, including quality beverages/food, cash handling and store safety.
• Direct the work of others and lead by example.
• Collaborate with team to deliver fast, friendly service.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead daily store operations with craft and heart, creating a welcoming space for the community. You will coach staff, ensure quality beverages/food, and uphold store policies while fostering a collaborative team environment.

The role emphasizes hands-on leadership, attendance, flexible scheduling, and strong interpersonal skills to deliver exceptional customer experiences.