Shift Lead – Craft Coffee & Customer Experience

Starbucks Corp.; Maple Valley (WA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Paid time off

Bonus program

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will oversee beverage and food preparation, ensure quality standards, and guide team members to deliver outstanding service.

This role emphasizes strong communication, teamwork, and the ability to manage quick, friendly interactions during busy shifts, with opportunities for growth and a robust benefits package.

Qualifications

• Maintains regular attendance and punctuality.
• Available to work flexible hours including mornings, evenings, weekends, nights and holidays.
• Adheres to store policies, quality standards, cash handling, safety and security.
• 6+ months in customer-facing role
• 6+ months delegating tasks to 2+ employees

Responsibilities

• Direct work of others to ensure smooth service.
• Lead and coach team to prepare beverages and food to standard recipes.
• Provide excellent customer interactions and resolve issues promptly.

Skills

Customer service

Team leadership

Communication

Retail knowledge

Food/beverage prep

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will oversee beverage and food preparation, ensure quality standards, and guide team members to deliver outstanding service.

This role emphasizes strong communication, teamwork, and the ability to manage quick, friendly interactions during busy shifts, with opportunities for growth and a robust benefits package.