Shift Lead: Craft Coffee & Customer Experience

Starbucks Corp.; College Park (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Tuition coverage

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide team members in preparing beverages and food to standard recipes and ensure smooth daily operations.

We offer growth opportunities and industry-leading benefits, including comprehensive insurance, retirement plans, and education support. Join us to contribute to an inclusive, customer-focused environment.

Qualifications

• Six (6) months of experience interacting with and fulfilling customer requests.
• Ability to prepare and coach food/beverages to standard recipes or customized for customers.
• Experience delegating tasks to others and coordinating multiple employees.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks experience for customers.
• Ensure quality beverages and food, cash handling, and store safety.
• Coach and delegate tasks to team members to maintain smooth operations.
• Maintain regular attendance and punctuality; flexible hours including mornings, evenings, weekends, and holidays.

Skills

Direct the work of others

Quick learning

Effective communication

Team collaboration

Customer service focus

Interpersonal skills

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide team members in preparing beverages and food to standard recipes and ensure smooth daily operations.

We offer growth opportunities and industry-leading benefits, including comprehensive insurance, retirement plans, and education support. Join us to contribute to an inclusive, customer-focused environment.