Shift Lead: Craft Coffee & Customer Experience

Starbucks Corp.

College Park (MD)

On-site

USD 21,000 - 30,000

Full time

14 days+
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) with employer match
Tuition coverage

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide team members in preparing beverages and food to standard recipes and ensure smooth daily operations.

We offer growth opportunities and industry-leading benefits, including comprehensive insurance, retirement plans, and education support. Join us to contribute to an inclusive, customer-focused environment.

Qualifications

  • Six (6) months of experience interacting with and fulfilling customer requests.
  • Ability to prepare and coach food/beverages to standard recipes or customized for customers.
  • Experience delegating tasks to others and coordinating multiple employees.

Responsibilities

  • Lead with craft and heart to create a welcoming Starbucks experience for customers.
  • Ensure quality beverages and food, cash handling, and store safety.
  • Coach and delegate tasks to team members to maintain smooth operations.
  • Maintain regular attendance and punctuality; flexible hours including mornings, evenings, weekends, and holidays.

Skills

Direct the work of others
Quick learning
Effective communication
Team collaboration
Customer service focus
Interpersonal skills

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide team members in preparing beverages and food to standard recipes and ensure smooth daily operations.

We offer growth opportunities and industry-leading benefits, including comprehensive insurance, retirement plans, and education support. Join us to contribute to an inclusive, customer-focused environment.

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