Shift Lead — Craft Coffee & Community Experience

Starbucks Corp.; Ephrata (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition coverage through Starbucks CPS

Paid vacation

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead daily operations and create a welcoming, high‑quality experience for customers. You will guide partners, ensure beverage and food standards, and maintain safety and cash controls.

The role emphasizes coaching teammates, meeting store policies, and building strong customer relationships while delivering consistent service across all shifts.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.

Responsibilities

• Lead shift operations and ensure brand standards are met.
• Coach and prepare beverages and food to standard recipes or customize as needed.
• Direct the work of others and coordinate tasks of team members.
• Maintain cash handling, store safety, and policy compliance.
• Foster a welcoming, customer-focused environment and strong teamwork.

Skills

Customer service

Team leadership

Communication skills

Cash handling

Retail environment

Interpersonal skills

Attendance punctuality

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead daily operations and create a welcoming, high‑quality experience for customers. You will guide partners, ensure beverage and food standards, and maintain safety and cash controls.

The role emphasizes coaching teammates, meeting store policies, and building strong customer relationships while delivering consistent service across all shifts.