Shift Lead - Craft Coffee & Community Leader

Starbucks Corp.; Herrin (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Short/long-term disability

Tuition coverage through Starbucks AA-

401(k) with employer match

Paid vacation

Paid parental leave

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team and uphold quality beverages and food in a welcoming space for the community.

You will coach staff, manage shift operations, and ensure guest satisfaction while adhering to store policies and safety standards. This role emphasizes teamwork, adaptability, and clear communication to brighten every guest's experience.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Ability to direct the work of others and coach staff to meet recipes and store standards.
• Ability to learn quickly and communicate effectively in a retail environment.

Responsibilities

• Lead with craft and heart to provide a welcoming space for customers.
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.
• Ensure quality beverages and food products, cash handling, and store safety and security.
• Supervise shifts, delegate tasks, and coordinate the work of multiple team members.
• Maintain regular attendance and punctuality, with flexibility for early mornings, evenings, weekends, and holidays.

Skills

Customer service

Leadership

Communication

Teamwork

Food & beverage prep

Cash handling

Flexibility

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team and uphold quality beverages and food in a welcoming space for the community.

You will coach staff, manage shift operations, and ensure guest satisfaction while adhering to store policies and safety standards. This role emphasizes teamwork, adaptability, and clear communication to brighten every guest's experience.