Shift Lead: Craft Coffee & Community Builder

Starbucks Corp.; Anaheim (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition assistance

Paid vacation

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart, ensuring a warm, welcoming space for the community. You will guide team members, coach beverage/food prep, and uphold store standards while maintaining safety and strong customer service.

The role requires 6 months of customer-facing experience, flexibility to work varied hours, and strong interpersonal skills to build relationships within the store and with customers.

Qualifications

• 6 months of experience handling customer requests or complaints.
• Direct the work of others and delegate tasks to team members.
• Excellent oral communication and interpersonal skills.
• Ability to learn quickly and adapt to change.
• Knowledge of the retail environment and store safety practices.

Responsibilities

• Lead shift operations and ensure quality beverages and food to standard recipes.
• Coach and supervise preparation of drinks and food items.
• Coordinate tasks among 2+ employees and delegate responsibilities.
• Maintain store policies, safety standards, and cash handling procedures.
• Contribute to a welcoming, community-focused store environment.

Skills

Customer interaction

Team leadership

Communication

Retail experience

Interpersonal skills

Attendance/punctuality

Relationship building

Tools

POS system

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart, ensuring a warm, welcoming space for the community. You will guide team members, coach beverage/food prep, and uphold store standards while maintaining safety and strong customer service.

The role requires 6 months of customer-facing experience, flexibility to work varied hours, and strong interpersonal skills to build relationships within the store and with customers.