Shift Lead | Boston New Boston, MA

Blank Street, Inc.; Boston (MA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary coffee

Tenure-based PTO

Sick time

1.5x holiday pay

Free Blank Street swag

Job summary

Blank Street, Inc. in Boston is seeking a hands-on Shift Lead to drive hospitality and lead the floor during busy shifts, ensuring smooth cafe operations and high-quality service.

You will craft great coffee and matcha, mentor teammates, and train new hires on recipes and processes while maintaining safety checks and customer satisfaction to support store profitability.

Qualifications

• 2+ years in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder).
• Strong interpersonal communication and hospitality focus.
• Able to work in fast-paced, high-volume cafe environments.

Responsibilities

• Craft beautiful coffee and matcha beverages.
• Provide exceptional hospitality to customers.
• Assist GM and train new employees on recipes and store processes.
• Open and close store, following safety and checklist procedures.
• Handle customer issues and resolve them promptly.
• Lead initiatives to increase foot traffic, daily sales, and profitability.

Skills

Customer service leadership

Hospitality

Team training

Coffee knowledge

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and/or matcha
• Demonstrated interpersonal communication skills
• Passionate about delivering excellent hospitality to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with their team members

What You’ll Own

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store
• Open and close the the store safely and responsibly ensuring that all checklists are followed
• Handle and solve customer issues that occur
• Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability

Requirements

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Full Time Definition: 30-40 hours per week, 4-5 days per week. You must be able to work at least 2 peak days (Friday, Saturday, and/or Sunday)