Shift Lead - Catering

UWSTP University of Wisconsin Stevens Point; United States; On-site; USD 17,000 - 21,000; Part time

Job summary

University Dining at UW-Stevens Point is seeking a Shift Lead - Catering to support the Catering Manager and Floor Managers in delivering smooth event operations. You will train staff, manage setup, and ensure high-quality food and beverage service for catered events.

As a student employee, you will work varied day, night, and weekend shifts while learning menu details and dietary considerations. This role emphasizes hospitality, teamwork, and safety, with mandatory trainings completed before

Qualifications

• Demonstrated leadership abilities and strong interpersonal and communication skills.
• Must work a minimum of 12 hours per week.
• Experience as wait staff is helpful but not required.
• Ability to learn and perform duties with speed and efficiency following proper food safety guidelines.
• Friendly, outgoing, and professional demeanor throughout shifts.
• Good academic standing (GPA 2.0+).
• Criminal background check required.

Responsibilities

• Assist with staff training and ensure staffing levels.
• Aid with event setup and food/beverage service to provide exceptional service.
• Promote the highest level of customer service and resolve guest complaints.
• Assist with breaking down after events and returning items to proper locations.
• Learn menu details and dietary concerns for each function.
• Maintain equipment in good condition and ensure sanitation compliance.
• Attend mandatory staff meetings and trainings.

Skills

Leadership abilities

Interpersonal skills

Oral communications

Active listening

Food safety

Hospitality skills

Teamwork

Organizational skills

Attention to detail

Customer service

Flexibility

Education

Part-time student status

Enrollment in at least 6 undergraduate or 5 graduate credits

Job description

Title

Shift Lead - Catering

Job Category

Student Hourly

Job Profile

Student Help

Job Summary

Accepting work-study and regular pay applicants. Upon completion of your Workday application, we need you to apply for the University Dining position also on our student employment application form.

Reports to

University Dining Catering Manager and Student Manager with daily tasks assigned by the Floor Managers and Sous Chefs.

Responsibilities

The Shift Lead will help ensure the smooth operation of Catering by assisting with the on-going training of staff members and ensuring staffing levels, event set-up, and attend to food/beverages to provide exceptional service at catered events. Shifts for catering are varied and can include daytime, nights, and weekends.

Knowledge and comprehension of at least one area within Catering and a willingness to perform other duties and tasks as needed.

Assist with the set-up and manage pre-function work that needs to be performed related to your area of responsibility.

Ensure all equipment is accounted for and in good working condition.

Assist with event staff training on how to “plate” food items for a served meal or staff buffet, as event requires.

Know the menu for each function and be aware of dietary concerns with each item.

Promote and maintain the highest level of customer service to all guests.

Resolve guest complaints.

Assist with breaking down after events and returning all event items to proper locations.

Ability to assist managers with unit operations in the absence of full-time staff.

Frequent communication with all event staff to learn of updates, suggestions, concerns.

Use safety equipment, supplies, and procedures to perform job duties.

Maintain equipment in an orderly and sanitary manner and in conformance with local, state, federal rules, and regulations.

Ensure that both service and leftover food are stored in a safe and sanitary condition.

At end of shifts, ensure that dirty pans and utensils sent for cleaning.

Attending mandatory staff meetings.

Complete University Dining Orientation Canvas course and all Mandatory Trainings (Mandated Reporter and Information Security courses found on the My UW website) before the employee’s first shift with University Dining.

Being held accountable and abide to the policies outlined in the University Dining Student Employment Handbook.

Other duties as assigned by Management Team.

Qualifications

Must be able to work a minimum of 12 hours per week. Demonstrated leadership abilities, good interpersonal skills, strong oral communications skills, and active listening skills. Prior wait staff experience helpful, but not required. Ability to learn and perform duties with speed and efficiency following proper food safety and sanitation guidelines when preparing and serving. Must be friendly and outgoing with excellent hospitality skills and able to maintain a positive and professional manner through duration of shift. Self-motivated with excellent organizational skills and a keen attention to detail. Ability to work as a team in a fast-paced environment under short time constraints and within established deadlines. Ability to lift pans, weighing up to 40#, between production area and carts. Ability to bend, stoop, twist and lift weighing up to 60# when storing, stocking, and gathering prepared products and/or inventory items. Ability to stand and walk on hard floors for extended hours. All applicants must be at least a part-time student (enrolled in at least 6 undergraduate or 5 graduate credits) and be in good academic standing (cumulative and semester GPAs of 2.0 or higher). Applicants must pass a criminal background check (only criminal activity directly pertaining to the position description will be evaluated.) Successful applicants must pass all UWSP mandatory trainings along with department specific (food handling) trainings as part of their employment onboarding. Upon the completion of the eight-week probationary period, the staff supervisor will conduct a performance evaluation with results impacting the students’ future employment status.

Learning Outcomes

Although your job in University Dining may not be directly related to your future profession, the skills you learn here are transferable and will help you within any career path while also giving you valuable work experience to strengthen your resume. As a result of their involvement in the University Dining student employment program, student employees will gain experience in: Job Knowledge Personal Development Responsibility/Task Completion Customer Service Community Engagement Inclusivity at Work Work Practices Judgement/Problem Solving Success Attribute Time Management

Base Wage

$13.25/hour

Special Notes

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Accessibility

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and affirmative action at 715-346-2606 or [e-mail].

Confidentiality

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

Background and work authorization

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

Equal Opportunity Employer

UW is an Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

University of Wisconsin Promotion

The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.