Shift Lead/Budtender

Highway Horticulture; Cassopolis (MI); On-site; USD 45,000 - 62,000; Full time

Job summary

The Retail Shift Lead at Highway Horticulture in Michigan drives revenue while delivering an outstanding guest experience. The role ensures compliance with state regulations during shifts at the provisioning center and manages inventory, security, and system protocols.

The position involves onboarding and developing staff, forecasting inventory, and reporting KPI trends. It requires leadership to maintain a positive work environment and adherence to company code of conduct.

Qualifications

• Minimum 2 years as a manager with leadership responsibilities.
• 3+ years in customer service roles.
• Demonstrates business and financial awareness.
• Strong analytical and decision-making skills.
• At least 1 year in inventory management.
• Able to work full-time including holidays, evenings and weekends.
• Able to pass background check and MMFLA eligibility for Michigan.

Responsibilities

• Execute store processes to increase patient visits and sales.
• Train, coach and manage direct reports; monitor performance.
• Report KPI trends and guest feedback to management.
• Forecast inventory levels and ensure accuracy.
• Maintain Metrc and POS inventory counts daily.
• Ensure regulatory and safety compliance across operations.
• Promote a positive work environment per company guidelines.

Skills

Management experience

Customer service

Business acumen

Analytical skills

Inventory management

Scheduling flexibility

Background check

Tools

Metrc

POS system

Job description

The Retail Shift Lead at Highway Horticulture is responsible for driving revenue goals, while ensuring an outstanding guest experience. The Retail Shift Lead is responsible for ensuring all state issued regulations are followed, during their assigned shifts at their assigned provisioning center. The Retail Shift Lead is responsible for monitoring and reporting on key performance indicators. They are responsible for managing the staff and ensuring compliance with all inventory, security and system protocols. The Retail Shift Lead is responsible for onboarding, training and developing their direct reports. The Retail Shift Lead is responsible for forecasting inventory levels and ensuring inventory accuracy. These must be maintained for state issued regulatory reporting and sales analysis. The Retail Shift Lead is also responsible for promoting a positive work environment and should be passionate about Cannabis.

RESPONSIBILITIES

• Execute store processes to increase patient visits, maximize store sales and optimize profitability.
• Ensure customer satisfaction through training, monitoring and metric analysis.
• Report metric trends and guest feedback to the store management team.
• Determine product velocity based on market analysis and report trends to the management team.
• Ensure all product displays are merchandised effectively to maximize revenue.
• Communicate regularly with the management team and direct reports regarding inventory availability and discrepancies.
• Follow and enforce all processes to ensure inventory and regulatory compliance.
• Train, coach and report the performance issues of direct reports as needed.
• Manage and maintain Metrc and POS system inventory counts daily.
• Process cannabis waste in accordance with state regulatory guidelines.
• Ensure required reporting is accurate and submitted in a timely manner.
• Ensure accurate accounting and proper financial processes are followed.
• Follow and ensure all direct reports follow safety protocols.
• Maintain a positive work environment by following code of conduct guidelines set forth by Highway Horticulture and the Human Resources department.

QUALIFICATIONS

• A minimum of 2 years of verifiable management experience.
• 3 or more years of customer service experience.
• Demonstrates business and financial acumen.
• Proven analytical and decision making skills.
• 1 year or more of inventory management.
• Ability to work a full-time flexible schedule, including holidays, evenings and weekends.
• Must pass a background check and be approved to work in Michigan under the MMFLA. This means there can be no misdemeanor convictions for drugs, fraud, dishonesty or theft in the last 5 years and no felony convictions in the last 10 years.

Additional Information

It is the policy of Highway Horticulture to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.