Shift Lead/Budtender

Highway Horticulture, LLC; Cassopolis (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Highway Horticulture, LLC is seeking a Retail Shift Lead in Michigan to drive revenue while ensuring an outstanding guest experience. You will lead staff, oversee inventory accuracy with Metrc and POS systems, and ensure regulatory compliance on every shift.

The role requires managing performance, analyzing metrics, and fostering a positive work environment in a fast-paced cannabis retail setting. Full-time schedule with versatility across holidays and evenings is expected.

Qualifications

• Minimum 2 years of verifiable management experience.
• 3+ years of customer service experience.
• Proven business and financial acumen.
• Analytical and decision-making skills.
• 1+ year of inventory management.
• Full-time, flexible schedule including holidays/evenings/weekends.
• Pass background check and be eligible to work in Michigan under MMFLA.

Responsibilities

• Execute store processes to increase patient visits, maximize store sales and optimize profitability.
• Train, monitor and analyze metrics to ensure customer satisfaction.
• Report metric trends and guest feedback to management.
• Determine product velocity from market analysis and report trends.
• Merchandise product displays to maximize revenue.
• Communicate inventory availability and discrepancies with management.
• Follow processes to ensure inventory and regulatory compliance.
• Train and coach direct reports; manage performance issues.
• Maintain Metrc and POS system inventory counts daily.
• Process cannabis waste per state regulatory guidelines.
• Ensure accurate reporting is submitted timely.
• Ensure proper financial processes are followed.
• Follow safety protocols with staff.
• Maintain positive work environment per code of conduct.

Skills

Customer service

Management experience

Analytical thinking

Decision making

Business acumen

Communication

Inventory management

Scheduling flexibility

Safety awareness

Tools

Metrc

POS system

Job description

The Retail Shift Lead at Highway Horticulture is responsible for driving revenue goals, while ensuring an outstanding guest experience. The Retail Shift Lead is responsible for ensuring all state issued regulations are followed, during their assigned shifts at their assigned provisioning center. The Retail Shift Lead is responsible for monitoring and reporting on key performance indicators. They are responsible for managing the staff and ensuring compliance with all inventory, security and system protocols. The Retail Shift Lead is responsible for onboarding, training and developing their direct reports. The Retail Shift Lead is responsible for forecasting inventory levels and ensuring inventory accuracy. These must be maintained for state issued regulatory reporting and sales analysis. The Retail Shift Lead is also responsible for promoting a positive work environment and should be passionate about Cannabis.

RESPONSIBILITIES

• Execute store processes to increase patient visits, maximize store sales and optimize profitability.
• Ensure customer satisfaction through training, monitoring and metric analysis.
• Report metric trends and guest feedback to the store management team.
• Determine product velocity based on market analysis and report trends to the management team.
• Ensure all product displays are merchandised effectively to maximize revenue.
• Communicate regularly with the management team and direct reports regarding inventory availability and discrepancies.
• Follow and enforce all processes to ensure inventory and regulatory compliance.
• Train, coach and report the performance issues of direct reports as needed.
• Manage and maintain Metrc and POS system inventory counts daily.
• Process cannabis waste in accordance with state regulatory guidelines.
• Ensure required reporting is accurate and submitted in a timely manner.
• Ensure accurate accounting and proper financial processes are followed.
• Follow and ensure all direct reports follow safety protocols.
• Maintain a positive work environment by following code of conduct guidelines set forth by Highway Horticulture and the Human Resources department.

QUALIFICATIONS

• A minimum of 2 years of verifiable management experience.
• 3 or more years of customer service experience.
• Demonstrates business and financial acumen.
• Proven analytical and decision making skills.
• 1 year or more of inventory management.
• Ability to work a full-time flexible schedule, including holidays, evenings and weekends.
• Must pass a background check and be approved to work in Michigan under the MMFLA. This means there can be no misdemeanor convictions for drugs, fraud, dishonesty or theft in the last 5 years and no felony convictions in the last 10 years.

Additional Information

It is the policy of Highway Horticulture to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.