Shift Lead — Bakery & Cookie Decor, Guest Experience

Front Range Holdings; Rocky Mount (NC); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Great American Cookies in Rocky Mount, NC is seeking a part-time Shift Leader to oversee daily store operations and lead staff to deliver an exceptional guest experience. You will manage cash handling, decorate baked goods, and ensure cleanliness aligned with company standards.

The role requires 1–2 years in retail/food service management, strong customer service, and teamwork. Evening/morning shifts and weekends are expected; 18+ years old is required.

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating a plus but not required.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multitask.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on Front Range Holdings standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensure that all company policies and procedures are followed.
• Perform other duties as required by the manager.

Skills

Retail management

Customer service

Cake decorating

Job description

Great American Cookies in Rocky Mount, NC is seeking a part-time Shift Leader to oversee daily store operations and lead staff to deliver an exceptional guest experience. You will manage cash handling, decorate baked goods, and ensure cleanliness aligned with company standards.

The role requires 1–2 years in retail/food service management, strong customer service, and teamwork. Evening/morning shifts and weekends are expected; 18+ years old is required.