Shift Lead: Auto Parts Retail & Customer Service

O'Reilly Automotive Stores, Inc.; Winchester (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Contributions

Paid Time Off (PTO)

Job summary

OReilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and daily operations. The role includes shift management duties when managers are unavailable and encourages bilingual applicants.

The position emphasizes strong communication, multi-language capability, and experience in auto parts retail, with a focus on proactive customer interactions and efficient store execution.

Qualifications

• Strong communication skills required.
• RSS Certification preferred or required.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and program execution.
• Handle store operations tasks and shift management in absence of supervisors.
• Process buy online/ship to store, transfers, and special orders promptly and contact customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language ability

Job description

OReilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and daily operations. The role includes shift management duties when managers are unavailable and encourages bilingual applicants.

The position emphasizes strong communication, multi-language capability, and experience in auto parts retail, with a focus on proactive customer interactions and efficient store execution.