Education + Training Supervisor

Penzone Salon + Spa; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Penzone Salon + Spa in Dublin, OH is seeking a full-time salaried Training & Education Leader to elevate our education program and guest experience. You will coach artists, manage apprentices, and partner with educators to develop training content and ensure service excellence across the salon and spa floor.

The role emphasizes organization, leadership, and day-to-day operations support, with a schedule Monday, Wednesday–Saturday and occasional additions as needed to meet training goals and

Qualifications

• Exceptional attention to detail and organizational skills.
• Minimum 1 year industry service experience preferred.
• 1–3 years leadership experience preferred.
• Cosmetology license strongly preferred.
• Ability to multi-task and meet deadlines.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.
• Strong interpersonal skills with diverse guests.
• Pass a background check.

Responsibilities

• Lead training initiatives and promote service excellence.
• Oversee day-to-day operations of the New Artist Concept.
• Conduct progress checks and determine promotions.
• Coordinate administrative tasks for new artist training.
• Provide content development for technical and non-technical training.
• Support LMS platform development and educator support.
• Coach apprentices and interns; be primary contact for questions.
• Maintain guest service on the floor and ensure exceptional experiences.
• Maintain Ohio State Board of Cosmetology standards.

Skills

Leadership

Organization

Communication

Multi-tasking

Customer service

Education

Cosmetology license

Tools

Microsoft Office

Job description

This is a full-time salaried position with a schedule of Monday, Wednesday, Thursday, Friday, and Saturday, plus occasional alternate days based on training and business needs. We are seeking a highly organized, energetic professional who blends a passion for education and team development with strong operational expertise in the salon and spa industry.

The ideal candidate thrives in a fast-paced, fashion-forward environment and is excited to inspire, coach, and elevate both team members and the guest experience. This role encompasses a wide range of responsibilities, from leading training initiatives and driving service excellence to supporting daily salon and spa operations. Success in this position requires a commitment to creating exceptional experiences and ensuring every guest receives the elevated level of care and attention that defines the PENZONE brand.

RESPONSIBILITIES:

• Manages the Artists in Training at the New Artist Concept as well as Apprentices.
• Managers the day-to-day operations of the New Artist Concept in collaboration with Creative Educators.
• Leads progress checks with new artists and determines promotion eligibility.
• Leads administrative tasks for new artist training.
• Assumes creative educator responsibilities as needed
• Schedules new artists.
• Creates and maintains schedules for creative educators.
• Processes call offs and requests for time off for new artists and apprentices.
• Ensures proper weekly administration of timeclock and payroll audit.
• Oversees the administration of Salon and Barber license tracking + license renewals.
• Nurtures new artists, apprentices + interns by helping coach, support growth + help manage artist/apprentice issues
• Provides content development and support for technical + non-technical training.
• Contributes development and support to the LMS platform.
• Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
• Supports creative educator team and education leadership team.
• Provides extraordinary guest service and spends time circulating on the floor to support our guests.
• Supports protocol development and evolution
• Supports and resolves guest concerns
• Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE
• Other tasks and responsibilities not listed which may be deemed essential or necessary to this role.

JOB QUALIFICATIONS

• Exceptional attention to detail and organizational skills.
• Prefer minimum of 1-year successful industry service experience.
• Prefer 1-3 years leadership experience.
• Cosmetology or related field license and experience strongly preferred.
• Ability to multi-task and prioritize daily responsibilities and effectively meet/exceed department deadlines.
• Excellent written + verbal communication skills.
• Ability + desire to work in a fast-paced environment.
• Track record of high achievement and a sense of self-motivation.
• Strong interpersonal skills that allow for confident interactions with all demographics of potent ial guests.
• Ability to work with minimal supervision.
• Working knowledge of Microsoft Office programs.
• Demonstrated ability to adapt quickly to changing priorities.
• Must have favorable references and pass a background check.