Shift Lead, 911 Dispatch & Communications

Walworth County; Elkhorn (WI); On-site; USD 30,000 - 47,000; Full time

Job summary

Walworth County is seeking a Communications Supervisor to oversee shift operations within the Communications Division and to serve as a Communications Officer on assigned shifts. The role emphasizes leadership, staff development, and maintaining minimum shift coverage while ensuring adherence to policies and confidentiality.

The position requires strong public safety dispatching knowledge, advanced certifications, and the ability to manage diverse emergencies, with a rotating 8.25-hour shift

Qualifications

• High school diploma plus two additional years of formal preparation and four to five years of relevant prior experience; or an equivalent combination of education and experience in public safety dispatching.
• Proven experience with legal, medical, law enforcement and fire/rescue terminology.
• Advanced TIME Operator Certification
• Emergency Medical Dispatch Certification
• If either of these certifications are not held at time of hire, they must be obtained within twelve (12) months of the date of hire as a condition of continued employment; failure to obtain said certifications will be grounds for termination.
• Felony convictions in any jurisdiction are disqualifying.

Responsibilities

• Provide coaching, leadership, and mentorship to the Communications Center staff.
• Keep the Operations Manager informed of all aspects of the operations of the Communications Division including, but not limited to, service complaints, personnel problems, equipment problems, etc.
• Assist the Operations Manager in the development and implementation of agency goals, objectives, policies, and procedures.
• Oversee and supervise the communications team. Ensure appropriate staffing levels for each shift by maintaining the schedule.
• Submit work schedules that account for overtime, holidays, and training to the Operations Manager. Ensure that weekly timecards are completed accurately.
• Oversee the staff's use of equipment to ensure its adequate use and maintenance to maximize life and proper operation.
• Assist in the training of new employees and developing and implementing staff training programs.
• Maintain confidentiality and follow the Sheriff’s Office chain of command policy.

Job description

Walworth County is seeking a Communications Supervisor to oversee shift operations within the Communications Division and to serve as a Communications Officer on assigned shifts. The role emphasizes leadership, staff development, and maintaining minimum shift coverage while ensuring adherence to policies and confidentiality.

The position requires strong public safety dispatching knowledge, advanced certifications, and the ability to manage diverse emergencies, with a rotating 8.25-hour shift