Public Safety Communications Supervisor

City of West Allis; West Allis (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

The City of West Allis seeks a Public Safety Communications Supervisor to lead the 911 Dispatch Center, oversee daily dispatcher operations, and ensure timely responses to emergencies in the community.

Ideal candidates will have 2-3 years of dispatch supervisory experience, strong customer service skills, and proficiency with MS Office and CIB database processes. Leadership and emotional intelligence are essential for success.

Qualifications

• Associate's degree in Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field.
• 2-3 years of dispatching and supervisory experience with strong customer service interactions.
• Typing 35 wpm and basic to intermediate data entry; familiarity with department software.
• Experience with Microsoft Office Suite (Outlook, Word, Excel) and Adobe Reader; good English skills.
• Team experience and emotional intelligence are essential for this role.

Responsibilities

• Supervise the 911 Communications Center and daily operations of dispatchers.
• Ensure timely and efficient response to calls for service.
• Answer emergency and non-emergency calls for service.
• Dispatch and track police and fire units.
• Use software and resources to aid personnel in locating people and property.
• Enter arrest warrants into the Crime Information Bureau (CIB) database.
• Maintain accuracy of warrant information and update as needed.
• Review police and fire call info for quality assurance.
• Handle concerns/complaints not requiring Command Staff involvement.
• Monitor schedules to ensure minimum staffing levels and efficient operations.

Skills

Typing 35 wpm

Emotional intelligence

Customer service

Public safety leadership

Education

Associate's degree in Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field

Tools

Microsoft Outlook

Word

Excel

Adobe Reader

Job description

Are you a seasoned emergency services Dispatcher ready to take the lead in ensuring public safety? Be the calm in the storm and the force behind the front lines. We're seeking a Public Safety Communications Supervisor to guide our dedicated team, oversee critical operations, and make a real difference in our community. If you have a strong background in emergency communications, proven leadership skills, and the ability to thrive in a high-pressure environment, apply today! West Allis residents receive an additional 5% on top of the hourly pay range!

Examples of Duties

• Supervise the 911 Communications Center and daily operations of dispatchers
• Ensure timely and efficient response to calls for service
• Answer emergency and non-emergency calls for service
• Dispatch and track police and fire units
• Utilize software, technology, and other resources to assist sworn personnel in identifying and locating people and property
• Enter arrest warrants into the Crime Information Bureau (CIB) database
• Maintain accuracy and verification of warrant information
• Modify, supplement, and cancel warrant entries as needed
• Review police and fire call information for quality assurance
• Resolve concerns/complaints not requiring Command Staff involvement (approx. 80% of time)
• Monitor schedules to ensure minimum staffing levels and maintain efficient operations

Qualifications

• Associate's degree - Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field
• 2-3 years of recent dispatching and supervisory experience that include extensive customer service interactions. Ability to accurately type 35 wpm and basic to intermediate knowledge of data entry as well as utilizing software in accordance with the needs of the department.
• Preferred intermediate knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Reader. Basic English, grammar, writing, and math skills.
• Experience working in team environments as well as diverse backgrounds. Possess the emotional intelligence to effectively perform the duties of the position