911 Communications Center Supervisor

Walworth County, WI; Elkhorn (WI); On-site; USD 43,000 - 57,000; Full time

Job summary

Walworth County, WI is seeking a Communications Supervisor to oversee shift operations within the Communications Division, guide the team, and serve as a Communications Officer on assigned shifts to meet minimum staffing levels.

The role requires a strong background in public safety dispatching, with certifications in TIME and Emergency Medical Dispatch, and the ability to train new staff and manage performance.

Qualifications

• Education and/or experience: High school diploma plus two years of formal prep and 4–5 years of relevant public safety dispatching experience.
• Certifications required: Advanced TIME Operator Certification and Emergency Medical Dispatch Certification; if not held, must be obtained within 12 months.
• Felony convictions are disqualifying.

Responsibilities

• Provide coaching, leadership, and mentorship to the Communications Center staff.
• Maintain shift minimums and staffing by managing schedules and overtime.
• Oversee and supervise the communications team and ensure adherence to policies.

Education

Advanced TIME Operator Certification

Emergency Medical Dispatch Certification

Job description

Walworth County, WI is seeking a Communications Supervisor to oversee shift operations within the Communications Division, guide the team, and serve as a Communications Officer on assigned shifts to meet minimum staffing levels.

The role requires a strong background in public safety dispatching, with certifications in TIME and Emergency Medical Dispatch, and the ability to train new staff and manage performance.