Public Safety Dispatch Supervisor — Lead 911 Team

City of West Allis; West Allis (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

The City of West Allis seeks a Public Safety Communications Supervisor to lead the 911 Dispatch Center, oversee daily dispatcher operations, and ensure timely responses to emergencies in the community.

Ideal candidates will have 2-3 years of dispatch supervisory experience, strong customer service skills, and proficiency with MS Office and CIB database processes. Leadership and emotional intelligence are essential for success.

Qualifications

• Associate's degree in Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field.
• 2-3 years of dispatching and supervisory experience with strong customer service interactions.
• Typing 35 wpm and basic to intermediate data entry; familiarity with department software.
• Experience with Microsoft Office Suite (Outlook, Word, Excel) and Adobe Reader; good English skills.
• Team experience and emotional intelligence are essential for this role.

Responsibilities

• Supervise the 911 Communications Center and daily operations of dispatchers.
• Ensure timely and efficient response to calls for service.
• Answer emergency and non-emergency calls for service.
• Dispatch and track police and fire units.
• Use software and resources to aid personnel in locating people and property.
• Enter arrest warrants into the Crime Information Bureau (CIB) database.
• Maintain accuracy of warrant information and update as needed.
• Review police and fire call info for quality assurance.
• Handle concerns/complaints not requiring Command Staff involvement.
• Monitor schedules to ensure minimum staffing levels and efficient operations.

Skills

Typing 35 wpm

Emotional intelligence

Customer service

Public safety leadership

Education

Associate's degree in Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field

Tools

Microsoft Outlook

Word

Excel

Adobe Reader

Job description

The City of West Allis seeks a Public Safety Communications Supervisor to lead the 911 Dispatch Center, oversee daily dispatcher operations, and ensure timely responses to emergencies in the community.

Ideal candidates will have 2-3 years of dispatch supervisory experience, strong customer service skills, and proficiency with MS Office and CIB database processes. Leadership and emotional intelligence are essential for success.