Shift Lead 1 - Retail Team Leader & Customer Service

Leslie's, Inc.; New York, Northern (NY, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Leslie's, Inc. is seeking a Shift Lead 1 to support store performance, uphold customer service standards, and drive sales profitability. You will learn store operations, train and develop team members, and lead by example to meet merchandising objectives.

The role emphasizes teamwork, safety protocols, and daily duties including opening/closing, inventory, and supporting management with payroll controls.

Qualifications

• Must be 18 years of age.
• Experience leading a team (preferred).
• Ability to lift 50 lbs.
• Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead for at least 6 months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).
• To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training.

Responsibilities

• Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. (P&L)
• Conducted water analysis and mechanical repairs
• Increase commercial and residential sales and customer counts
• Ensure that the team follows all safety protocols
• Identifying new talent to join the team
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control
• Opening and closing store responsibilities that may include the delivery of daily bank deposit

Skills

Excellent communication skills

Proficiency with computers

Education

High School Diploma or equivalent

Job description

Leslie's, Inc. is seeking a Shift Lead 1 to support store performance, uphold customer service standards, and drive sales profitability. You will learn store operations, train and develop team members, and lead by example to meet merchandising objectives.

The role emphasizes teamwork, safety protocols, and daily duties including opening/closing, inventory, and supporting management with payroll controls.