Shift Lead: Retail Team Coach & Store Operations

Ultipro; Wilmington (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Leslie’s is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry, with a nationwide footprint and a 900+ store network.

Leslie’s is seeking a Shift Lead 1 to support store performance, lead by example, learn procedures, and help train a team to deliver excellent customer service and achieve sales plans. The role emphasizes safety, merchandising, and inventory control while opening/closing duties and daily bank deposits may be involved.

Qualifications

• Must be 18 years of age.
• High School Diploma or equivalent.
• Experience leading a team (preferred)
• A valid driver's license with reliable transportation
• Ability to achieve placement in the succession program
• Excellent communication skills and proficiency with computers
• Ability to complete required training within two months of hire
• Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead for at least 6 months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).
• To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training. New hires with managerial experiences of a minimum of six months may be considered for this position.
• The ability to lift 50 lbs

Responsibilities

• Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. (P&L)
• Conducted water analysis and mechanical repairs
• Increase commercial and residential sales and customer counts
• Ensure that the team follows all safety protocols
• Identifying new talent to join the team
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control
• Opening and closing store responsibilities that may include the delivery of daily bank deposit

Skills

Communication skills

Computer proficiency

Lift 50 lbs

Education

High School Diploma or equivalent

Job description

Leslie’s is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry, with a nationwide footprint and a 900+ store network.

Leslie’s is seeking a Shift Lead 1 to support store performance, lead by example, learn procedures, and help train a team to deliver excellent customer service and achieve sales plans. The role emphasizes safety, merchandising, and inventory control while opening/closing duties and daily bank deposits may be involved.